Refund policy

Last updated: November 5, 2026

All sales are final

Because our products are skincare, we are unable to accept returns or exchanges, and all sales are final.

Damaged or incorrect orders

If your order arrives damaged or you received the wrong item, email us at garrick@ckynshop.com within 7 days of delivery. Include your order number and a photo of the item and packaging. Once we review it, we will send you a replacement at no cost.

Lost packages

If your tracking shows no movement for 7 business days, or shows delivered but you did not receive it, email us and we will work with the carrier to resolve it.

Subscriptions

Subscription orders follow the same policy. You can skip or cancel future subscription orders at any time before your next billing date. See our Subscription Policy for details.

Contact

Questions about an order? Email garrick@ckynshop.com.